Refund Policy
Last Updated: December 2024
At Keith Pabian, we are committed to your complete satisfaction with our culinary courses and educational content. We stand behind the quality of our programs and want you to feel confident in your investment.
Money-Back Guarantee
14-Day Money-Back Guarantee
We offer a no-questions-asked refund within 14 days of your course purchase. If you're not completely satisfied with your learning experience, simply request a refund and we'll process it promptly.
This guarantee covers all course purchases, including individual courses and course bundles, giving you peace of mind to explore our educational content risk-free.
Eligibility for Refunds
To qualify for a refund, your request must meet the following criteria:
- Course purchase made within the last 14 days
- Less than 25% of the course content has been completed
- Valid reason for dissatisfaction provided
- Original payment method is still available for refund processing
What's NOT Eligible:
- Courses that have been completed (more than 75% viewed)
- Promotional pricing that has expired (special offers are final sale)
How to Request a Refund
Requesting a refund is simple and straightforward:
- Email us at refunds@keithpabian.com with your refund request
- Include your order number and a brief reason for your dissatisfaction
- Wait for our confirmation email (typically within 24-48 hours)
- Your refund will be processed within 5-10 business days to your original payment method
Refund Processing Timeline
Refund processing times vary depending on your payment method:
- Credit Card: 5-10 business days after approval
- PayPal: 3-5 business days after approval
- Bank Transfer: 7-14 business days after approval
Course Access After Refund
- Course access will be immediately revoked upon refund approval
- Any downloaded materials must be deleted from your devices
- No partial refunds are available for multi-course bundles (all-or-nothing policy)
Exceptions and Special Cases
- Technical Issues: If you experience technical problems preventing course access, we'll provide a full refund at any time
- Duplicate Purchases: Accidental duplicate purchases will receive an automatic full refund
- Promotional Offers: Special promotional pricing may have different refund terms (clearly stated at purchase)
Contact for Refund Questions
If you have any questions about our refund policy or need assistance with a refund request, our customer support team is here to help:
Email: info@keithpabianprom.com
Response Time: Within 24 hours
We're committed to resolving your concerns quickly and fairly.
